Shipping & Returns

Shipping

The price of shipping is included for all orders within the United States.

We ship from NYC.

Packages will be shipped within 1-5 business days after payment is received. All packages are insured for their purchase price and require a signature upon delivery for confirmation. If you prefer to opt out of the signature confirmation, please contact me before making your purchase. However, please note that I cannot be held responsible for any lost packages if you choose to forgo the signature confirmation.

International Shipping

For inquiries regarding international shipping, please send me a direct message on Instagram or email me using the form in the Contact page. Include a screenshot of the item you are interested in, and I will provide you with the shipping cost details.

Customs and import taxes

International buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Return and Exchanges

All sales are final, no exchange or returns, please check details in photos and descriptions carefully. Always feel free to email or direct message me on my Instagram for videos or if you have any issue with the product. 

Lost Packages

If your order is lost in the mail it takes 30 calendar days from the scheduled delivery date before I can file an insurance claim. After the claim is filed it's about 2-3 weeks before USPS pays out. When I receive payment from them, I will refund you immediately. Most times your insured item is at the local post office waiting for pickup!

Feel free to reach out to me by messaging here or dm me on my Instagram Bao Bae Jewelry